Physicians & Patient Experience

Healthcare is changing rapidly everyday!

Learning to adapt to using an electronic health record in the exam room can create an awkward dynamic in the exam room with your patient.

Hearing the results of your patient experience survey results can be a stressful conversation.

Photo Credit:   Steelcase Health at . 

Photo Credit: Steelcase Health at

Knowing that your results are being benchmarked against other providers across the country and how you are paid may be based on the results adds a whole other layer of uncertainty and discomfort to the equation!

  •  Do you wish you felt more confident with your interpersonal skills when talking with your patients?
  • Would you like to know more about how your behavior in the exam room may impact your patients and their family?
  • Are you surprised at the results of your patient experience surveys?
  • Do you find yourself saying, “If my patients would only listen to me and do what I tell them, my data would be so much better”!

If you answered yes to any of these questions the “Enhancing the Patient & Provider Experience” coaching program was created just for YOU!

The “Enhancing the Patient & Provider Experience” is a 6-month intensive coaching program designed to support healthcare providers, just like you, to help you refine your interpersonal skills.

By using the power of observation, reflection and executive coaching, you are able to see and feel the patient visit from the patient’s point of view.

The program reveals your strengths and increases your awareness of how you present information to your patient and their family members. It helps you discover new opportunities to develop patient centered relational skills and behaviors. The program engages you in creating and implementing your own development plan with your coach.

If you would like to learn more about the program click the Let’s chat button and set up a complimentary 15-minute phone call. 


As part of this program, I help physicians reconnect with their mojo and why they went into medicine. After completing the program they saw a positive shift in their CG-CAHPS scores. 


What my clients are saying...

 “We used the patient experience data to identify our worst performing providers, and there were some bad ones. We requested them to undergo individualized bedside manner coaching—this coaching worked! All who have participated have had significant improvement in their patient satisfaction scores and sometimes very dramatic improvements.” 
- Dr. Nate Wilson, VP of Quality

“The program was very helpful. The encounter seems more relaxed for both the patient and myself. I sense that I now have better understanding of patients viewpoint/concerns.” 
- Gastroenterologist 

“The program allowed for light to be shown in the behavioral regions that are typically in the shadows. We never really see or recognize that which we do not visualize or pay attention to. Thus, having that brought to our attention is the primary way to institute change.”
- Neurologist

"I think there is value in having every provider do this program. It provides useful tips to improve communication with patients and also is a good reminder to maintain positive communication skills learned previously." 
- Family Practitioner